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Activation
Please Read Carefully before proceeding

Thank you for purchasing DHA SIM.

Some of the DHA SIM requires activation before you can use it. 

For those which requires activations, please fill in the below form.  

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Please be advised that activation may takes up to 48hours, so please apply 2 days before your travel (usage). 

  • Refund and Return Policy After Activation
    Once activated, SIM cards and eSIMs become unusable, and refunds or returns cannot be accepted even if you do not actually use them. If you encounter any issues during use, please contact us promptly via the support form or LINE @dhasim.
    ＊Please note that inquiries regarding issues after returning to your home country cannot be processed for refunds or returns due to the inability to verify the situation.

  • Regarding Compatible Devices
    Submitting an application does not guarantee compatibility.
    Please ensure that your device and plan are compatible before applying, or contact us via the support form for assistance.
    ＊Refunds or returns cannot be processed if the device is incompatible due to SIM locks, red ROMs, lack of eSIM support, or unsupported local carrier frequencies.

  • About eSIM
    eSIMs cannot be transferred to other devices or reissued, so please ensure that you do not delete it until the usage period has ended.
     

​By proceeding with the activation application, you acknowledge and accept the above conditions.

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Application Form

​Please assign with domain besides: au・docomo・ezweb・softbank・ocn・ymobile.

To  customers visit to US: For Lycamobile/T-Mobile, Service will start between 9 AM to 11 AM PST on the date of registration. If you wish to use the service earlier, please select 1 day prior.

To customers visit to Australia:Optus SIM (DHA-SIM-230) requires the following detail:

  • The name on the activation application must match the name on your passport.

  • Please copy and fill in the following items under Memo:

    1. Passport Number:

    2. Date of Birth (YYYY/MM/DD):

    3. Country of Passport Issuance:​

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Terms & Conditions

Our company uses personal information provided by customers, such as name, email address, and telephone number, for the following purposes. ① For delivery of products, provision of services, payment, responding to inquiries from customers, related after-sales services, and other operations necessary for carrying out transactions ② Providing new services to customers by e-mail, postal mail, telephone, etc. ③To analyze customer usage of services and develop new services and improve existing services ④To contact customers in connection with surveys, campaigns, etc. ⑤Customers To make the content you see on this site easier to understand and customize. For more information about our policy regarding the handling of personal information, please visit our website for privacy policy https://www.dhasim.jp/privacy

At DHA Corporation, we may provide the following personal information to third parties in writing or electronic data. 1.Your name, payment amount, credit card number, and account number to financial institutions for the purpose of billing and collecting fees for products and services. 2.Your name, service start date, email address, IMEI number, passport number, country of issue of passport, and date of birth to service providers for the purpose of providing services such as activation processes.

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